Dear customer

Thanks for choosing WeMacro!

We would like to inform you that the express companies we use, such as Fedex, UPS, and DHL, are currently operating normally. If the parcel is shipped from China, it will take 7-10 working days to arrive from the day we receive the order. The package will be sent to the express company for checking first. The tracking number will be available 1-2 days after placing the order, and we will send a confirmation email within 24 hours after receiving the payment. Please note that this confirmation email may sometimes go to your spam folder. Once we have the tracking number, we will notify you via the PayPal system. Sometimes, the package may stay in the shipping company warehouse, which may add 2-3 days to the delivery time, depending on the detailed schedule. The local custom clearance time varies in each country.

We are pleased to announce that WeMacro now has a US warehouse (https://www.wemacro.com/US/) and a German warehouse (www.wemacro.de). Both warehouses are now shipping normally, and the product category will gradually increase.

For users who place orders to wemacro.com from US addresses:

If a customer in the US places an order (rail, vertical stand, ring support, and 4X and 10X objective lens package) directly at www.wemacro.com, we will ship the order from the US warehouse if we calculate that you can save money by shipping the item from the US warehouse. The savings will be refunded via PayPal.

For users who place orders to wemacro.com from EU addresses:

We are unable to ship your order from our German warehouse. If you need to ship from our German warehouse, please place your order at wemacro.de. The prices on “wemacro.de” include VAT tax.